👋 Hi, I'm Le Gia Bao
📌 Senior Business Analyst | Scrum Master | Acting Product Owner | Project Manager | Agile Product Professional
📌I help tech teams build scalable, stakeholder-aligned digital products in fintech, banking, and renewable energy.
9+ years of experience | Onsite U.S - SG. BA | Lean Agile Delivery Expert

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I’m a Senior Business Analyst, Product Owner, and Scrum Master with over 9 years of experience in software development — including 4 years facilitating Agile teams and delivering impactful products across fintech, renewable energy, and core banking domains.I’ve collaborated directly with international stakeholders across the U.S., Singapore, and China to design and deliver solutions such as the REHash REC platform and REDEX Public API. My core strength lies in translating complex business needs into clear, testable, and actionable product requirements while managing lean, cross-functional Agile teams.Recently, I’ve been focusing on integrating Artificial Intelligence (AI) into the software development lifecycle — from requirement analysis to sprint delivery and reporting. I leverage tools like ChatGPT, Gemini, and Lovable (AI Wireframe Generator) to enhance product ideation, documentation quality, and team communication.Combining business insight, Agile leadership, and AI-driven innovation, I aim to deliver smarter, faster, and more data-informed project outcomes. I’m passionate about bridging business vision with technical execution through precision, empathy, and clear communication.

🔋 REHash – Renewable Energy Certificate Platform- Managed REC lifecycle (registration → issuance → trade → retire) aligned with I-REC/TIGR standards- Created 50+ user stories, wireframes (Whimsical/Figma), and UAT scripts- Led Scrum events and backlog grooming to ensure smooth sprint delivery🔌 REDEX Public API- Designed API workflows to allow external clients to access registry data- Documented specifications in Confluence and tested with Postman collections- Collaborated with developers and QA to deliver versioned endpoints in 6 weeks💳 Core Banking Platform – U.S. Market- Onsite in the U.S. for 7 months, collecting and clarifying requirements with senior stakeholders- Managed backlog and delivered features for credit/debit card workflows and call center systems- Acted as communication bridge between U.S. clients and the Vietnam Scrum team

- Renewable Energy Certificate Market Knowledge (I-REC, TIGR)
- Core Banking & Collections Workflow, including credit/debit card processing, payment gateways, and fraud detection.
- Workspace Call Center Support Platforms, focusing on customer service and agent efficiency.
- Agile/Scrum Methodologies
- Jira, Confluence, Whimsical, Figma
- API Product Management
- Business Process Modeling
- User Acceptance Testing (UAT)
- Stakeholder Communication
- ERP & EDI Integration

- BA & Documentation: Jira, Confluence, Notion, Excel
- Design & Wireframing: Whimsical, Figma, Loveable (AI wireframing)
- API & Testing: Postman, Swagger, UAT scripting
- Agile Project Management: Scrum, Kanban, Velocity/Burndown Reporting
- AI Tools:
- ChatGPT: Generate user stories, acceptance criteria, stakeholder communication drafts, and test cases
- Gemini: Research, summarization, and technical analysis to support product requirement validation
- Loveable: AI-powered wireframe builder to rapidly visualize UI/UX flows and user journeys

🚀 Reduced delivery delays by 30% via improved sprint planning and backlog hygiene🌎 Delivered REDEX API integration to support onboarding 17,000 Distributed Rooftop Solar Devices in 8 months🧩 Standardized 50+ workflows/user stories to accelerate design-to-dev handoff💬 Managed stakeholder alignment across 3 time zones (VN–SG–U.S.)

• User Stories Process + Structure Acceptance Criteria

Feature: Check Your Home Loan Eligibility

• UI Wireframe

• Story Details